Privacy Policy

Effective Date: 5 June 2025
Website: https://indivoyage.com
Contact Email: namaste (at) indivoyage (dot) com

At Indivoyage.com, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy Policy outlines how we collect, use, share, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

This website is operated by VIKTORUM LTD, a company registered in England and Wales.

Company Name: VIKTORUM LTD
Company Number: 14548044

For the purposes of data protection laws, VIKTORUM LTD is the data controller of any personal information collected through Indivoyage.com.

2. What Data We Collect

We may collect and process the following categories of data:

Identity Data – e.g., name, title
Contact Data – e.g., email address, phone number
Travel Preferences – e.g., destinations, budgets, special requests
Technical Data – e.g., IP address, browser type, device info
Usage Data – how you use our website and services
Marketing & Communication Data – your preferences for receiving updates from us
Cookies – please refer to our Cookie Policy for more details

3. How We Use Your Data

We will only use your personal data when the law allows us to. Common uses include:

To respond to your enquiries and provide support
To personalise your travel content and experience
To send newsletters or promotional content (only if you opt-in)
To monitor and improve the performance of our website
To comply with legal or regulatory obligations

4. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

Consent – where you’ve given explicit permission
Contractual necessity – to fulfil a request or agreement with you
Legal obligation – where required by law
Legitimate interests – to operate and grow our business (while balancing your rights)

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties, such as:

Website hosting providers
Analytics and marketing tools (e.g., Google Analytics, Mailchimp)
Legal, regulatory, or governmental bodies, if required

All third parties are obligated to handle your data securely and only for the purpose agreed upon.

6. International Transfers

Some of our service providers may process your data outside the UK (e.g., cloud platforms). Where we do this, we ensure your data is safeguarded using legally approved mechanisms such as Standard Contractual Clauses (SCCs).

7. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, tax, or reporting obligations. For example:

Contact and booking info: up to 6 years
Newsletter subscriptions: until you unsubscribe

8. Your Rights

You have the following rights under the UK GDPR:

Access – request access to the data we hold about you
Correction – request correction of inaccurate data
Erasure – request deletion of your data (in certain cases)
Restriction – request we limit processing of your data
Objection – object to processing based on our legitimate interests
Data Portability – request your data in a portable format
Withdraw Consent – at any time where processing is based on consent

To exercise these rights, contact us at namaste (at) indivoyage (dot) com.

You may also file a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO): https://www.ico.org.uk

9. Data Security

We have implemented appropriate technical and organisational measures to safeguard your personal data from accidental loss, misuse, or unauthorised access. These include secure hosting, data encryption, and regular security reviews.

10. Cookies and Analytics

We use cookies and analytics tools to enhance your experience and understand how our website is used. You can manage cookie preferences in your browser. For full details, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices. Please review their policies before submitting personal data.

12. Updates to This Policy

We may update this Privacy Policy occasionally. We encourage you to review it regularly. Any major changes will be communicated via our website or email.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

VIKTORUM LTD
Email: namaste (at) indivoyage (dot) com
Company Number: 14548044